Patient portal
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What insurance types do you accept?
We accept all LA Medicaid/Medicare and all commercial insurance including Tricare. We also offer a sliding fee discount, which is available for any person with or without insurance to apply for. We are here to help, so don’t hesitate to call us with any questions you may have regarding insurance/fees.
What should I bring to my appointment?
We need your ID and insurance cards available at the time of the appointment. If you are registering for our sliding fee scale (which is an income-based program) we will need your proof of income and ID.
How early should I arrive for my appointment?
Please arrive 15 minutes prior to your appointment.
How do I register for the portal?
You will need to provide us with an email address. We will then provide you with a link that will allow you to complete registration.
How do I access my portal?
Visit our website and click the “Patient Portal” on the top right-hand side of the screen. Please note that you must first be registered for the portal via an email link.
What do I do if I am late for my appointment?
We allow for a 15-minute grace period. If you anticipate being later than this, please contact our office for options. Please arrive 15 minutes early for your visit if possible to allow time for the registration process.
I am new to BCHS. Will I need to fill out new forms?
Yes, we will inform you of the process upon scheduling your appointment, but we make it very easy (even paperless) using our integrated system, Qure4u!
What do I do if I run out of medications?
Please call our office to speak with a clinical staff member, and we will assist you.
How many days of “proof of income” do I have to provide?
We need documents from the 30 days prior to your visit (for unemployment benefits, a food stamp letter, a social security letter, or a disability letter, the prior 60 days is appropriate).
What happens if I don’t provide those proof of income documents?
Without those documents, we cannot issue you a discounted rate for the visit. We are required to obtain these proofs of income as a Federally Qualified Health Center. If you have any questions about this please call 504-533-4999, we want to help you in this process.
How often do I need to update my proof of income documents?
At least annually, or when your household size or income changes.
What if I have a visit but no proof of income documents?
Please contact us and we will help you get the documents you need for the visit.
What if I just started working/receiving income and I don’t have 30 days of documentation?
We will take the documents you have and give you another 30 days to provide the remainder of the documentation.
Can I register more than 2 children in one day?
We do have options for sibling appointments. The maximum to be seen at one time is 2. If you have more than 2 children, please call our office and we will do our best to accommodate you.
Can I access my medical information online?
You can access some of your information through your online portal. If you need your medical records, we will need a medical records request. Please call our office for more information.
What are the acceptable forms of “proof of income”?
We accept the following proof of income documents:
- - Bank statements
- - Tax documents (prior year W-2, federal tax return, schedule C 1040 for self-employment)
- - 30 days of most recent pay stubs
- - Social security or disability (SSI) payments
- - Unemployment benefits
- - Wages from dividends, interest, assets, rental property, annuities, insurance policies, retirement funds, pensions, child support, alimony, gifts received from persons not living in household, or death benefits (see sliding fee application)
- - Wages from other sources not listed above
- - Food stamp benefits statement
- - Letter of support (if no income and supported by someone else)
- - Employer income verification letter
Will someone call me to remind me about my scheduled appointment?
We do call and/or text patients to remind them of appointments. We also send out text messages that include the online pre-registration link.