As the Sisters of Mercy before us, Mercy Family Center strives to improve health and access to healtch care to the underserved people in our community. For the past 28 years, Mercy Family Center has consistently and creatively responded to the eneds in the Greater New Orleans area by providing comprehensive, community-based mental health and educational services for children, adolescents, adults, and families. 


Mercy Family Center, a partner of BCHS, offers a sliding fee scale to help those who an insured or underinsured. The sliding scale is based on family size and income. To complete the Mercy Family Application for Assistance process, the following documents are required in order to determine the amount of financial assistance available to a patient for the cost of their care:


1. Photo ID and address verification – one of the following

• Current photo ID with address

• Current photo ID with any utility bill

• Other business documents that verified your place of residency


2. Proof of income

Please provide one of the following:

i. Any one of the following is accepted: Prior year tax return, recent pay stubs, pensions, social security benefits, disability, veteran’s benefits, unemployment compensation, retirement, child support or alimony payments, letter with balance on Electronic Benefit Transfer (EBT) card, or reference letter. 

ii. If your income is paid in cash, please provide a letter from your employer to include the current date, date hired, employee’s name and address, employer’s name/address/phone number, wages per hour and how many hours of work per week, and frequency of pay period. The letter from your employer must be signed and dated by the employee and employer.


3. Household member information, including names, social security 
number, and date of birth.

4. Insurance card(s), including Medicaid and Medicare, if applicable

The sliding fee scale is calculated based on family size and income. To view the Sliding Fee Scale, please download it by clicking on the following link:


The US Government’s Federal Poverty Guidelines are viewable at Read the Guidelines 

Mercy Family Center is proud to provide services for all patients. If you have any questions about this or other topics, please email mary.vitrano@mercy.net We look forward to visiting with you soon!