Medicaid Members

Medicaid Members

April 17, 2023 / 5 mins read

Did you get a SECOND pink letter?

Pink letters will be mailed to all Medicaid patients beginning in early April. If you don’t get your pink letter by the end of May, Louisiana Medicaid has the incorrect mailing address for you. You need to update your contact information as soon as possible. You can update your information in the way that is easiest for you:

Visit one of our offices and ask for a Medicaid Contact Form!

Log on to:


Call your health plan at:

Aetna Better Health: 1-855-242-0802

Amerihealth Caritas: 1-888-756-0004

Healthy Blue: 1-844-521-6941

Louisiana Healthcare Connections: 1-866-595-8133

UnitedHealthcare: 1-866-675-1607 or

Call Medicaid Customer service at 1-888-342-6207, between the hours of 8:00 a.m. and 4:30 p.m.

If you got your pink letter, great news! Medicaid has your correct mailing address.

Medicaid sends letters to members when it is time to renew or they need more information. If you get a letter in the mail, follow the instructions in the letter and respond immediately. Members who elected to receive communications electronically should watch their email for a notification to check their online account. If Louisiana Medicaid does not have your current information, you could miss important letters about your health insurance coverage and risk losing your health coverage even if you are eligible.